Terms and Conditions

It is important that you read the following together with the Useful Info & FAQ section above.

These form the basis of your contract with us. Please read both these sections carefully as they apply to all bookings you make with us unless otherwise specified. In these Terms and Conditions, ‘we’, ‘us’ and ‘our’ are references to Glasgow Gander Walking Tours .'You' means all persons named on the booking (or any of them as applicable) including anyone who is added or substituted at a later stage. For online bookings, we will communicate with you by e-mail. You must check your e-mails on a regular basis. We may also contact you by telephone (provided you choose to leave your telephone number)  if we cannot, for whatever reason, contact you by e-mail.  Except where otherwise stated, you may contact us by email at info@glasgowgander.com for any of the reasons mentioned in our Terms and Conditions.

1. Our Agreement

When booking online, a contract is made when your booking is confirmed by the issue of an electronic confirmation and invoice at the end of the booking process which you must print and keep, or save electronically and be able to produce for identification purposes before the walking tour begins. 

We both agree that Scottish law will apply to your contract and to any dispute, claim or other matter of any description which arises between us (“claim”) except as set out below. We both also agree that any claim must be dealt with by the courts of Scotland only unless, in the case of court proceedings, you live in England, or Wales. In this case, proceedings must either be brought in the courts of your home country or those of Scotland. If proceedings are brought in England or Wales you may choose to have your contract and any claim governed by the law of England as applicable (but if you do not so choose, Scottish law will apply).

2. Booking A Tour

All our Tours must be pre-booked, so please be sure to contact us for the tour you are interested in.

Tours must be paid for at the time of booking. You must pay online with a credit/debit card. Cash payment for the tour cannot be accepted either before, during or after the tour.

You must be at least 18 years old to make a booking with us.

3. If you Wish to Cancel Your Booking

Should you need to cancel a tour we are happy to either switch you to another tour or, providing you give us 24 hours notice (for larger groups of 6 or more we require 48 hours notice), we are happy to issue a full refund.

4. If You Wish to Alter Your Booking

Should you wish to make any changes to your booking, please advise us as soon as possible in writing. Whilst we cannot guarantee changes can be made to your booking, we will endeavour to meet requests if we can.

5. Should You Arrive Late

If you think you may arrive late please be sure to call ahead as soon as is practically possible, so that we can direct you to your tour. We can do this for up to 20 minutes after the designated start time of a tour. However, if it is more than 20 minutes we cannot guarantee to be able to get you to the tour.

In the event of your being late no refunds will be given.

6. Alterations and Cancellations by Glasgow Gander Walking Tours

We reserve the right to cancel a tour should the guide be taken ill or should circumstances arise that make the operation of a tour impossible. These might include severe weather, major transport disruption or some other unforeseen event.

However, please note that weather really does have to be extreme before we cancel. Please keep an eye on the weather forecast before your walk and ensure that you are dressed according to the weather forecast. Bad weather does not constitute a valid reason for your being refunded your fee upon cancelling a tour -- this is Glasgow! If we cancel a tour we will offer you the choice of either switching to another date or tour or of receiving a full refund of any monies you have paid to us.

It may be necessary, sometimes at short notice or without any prior notice, to make changes to an itinerary due to unforeseen events.

7. Safety

Tour participants are responsible for their own personal safety at all times. We ask that you pay attention when crossing roads and that you are mindful of cyclists who may also use some of the routes we take. Please have your own personal safety in mind at all time. We also ask you to be aware of any dangers, such as loose paving stones.

Whilst Covid-19 restrictions remain in place we suggest that all participants carry a face mask with them and their own supply of hand gel or similar.

8. Complaints Procedure

Should you have a complaint about any aspect of your walk, you must notify your walk guide immediately so that the problem can be quickly resolved during your tour. If the matter cannot be resolved to your satisfaction straight away, you will be asked to send an email detailing your complaint to info@glasgowgander.com, and we will do everything we can to amicably settle the issue. Disputes arising out of, or in connection with, any walk booking made with Glasgow Gander Walking Tours which cannot be amicably settled, may be referred to arbitration.

9. Customers With Health Considerations / Disabilities

Our walks may not be suitable for people with certain disabilities, medical conditions or significantly reduced mobility.

Should you suffer from any disability, medical condition or significant reduction in mobility which may affect your or other clients’ tours, you must provide full verbal and written details at the time you book, including any specific requirements you have. Additionally, at the time you book, you must provide verbal and written confirmation that all assistance required will be provided by your companion(s). You must also notify us of any adverse changes or deterioration in the disability or medical condition, or development of any disability or medical condition or material reduction in your mobility after booking.

In view of the nature of our walking tour, we regret we must reserve the right to decline any booking or cancel (in the event of the development, deterioration or adverse change of any disability or medical condition or material reduction in your mobility occurring after confirmation) whenever we reasonably feel unable to accommodate the needs or restrictions of any particular customer or where, in our reasonable opinion, the medical condition, disability or reduced mobility of the customer concerned is likely to have a significant adverse effect on other customers taking the same tour. We further reserve the right to cancel any tour and impose cancellation charges if we are not fully advised of any relevant disability or medical condition or significant reduction in mobility at the time the booking is made and/or promptly notified of any development, adverse change or deterioration occurring after booking.

10. Conduct on the tour

We reserve the right to refuse participation in a tour to anyone who is under the influence of alcohol or drugs. We also ask that you do not bring alcohol to drink on the tour as the public consumption of alcohol in Glasgow is against the local by-laws and may incur an on-the-spot fine by Police.

Anyone whose behaviour is disruptive or is spoiling the enjoyment of a tour for other tour participants will be asked to leave the tour. No refunds will be given should this happen.

In the event of any customer behaving in such a way as to cause or be likely (in our reasonable opinion or the reasonable opinion of any person in authority), to cause offence, danger, damage, significant discomfort or distress to others, we reserve the right to terminate that person’s walk and will ask him/her to leave the tour. No refunds will be given should this happen.

11. Important Notice

The information on our website is believed accurate when published. PLEASE NOTE: there may be changes to the content of our websites which, where known at the time of booking and relevant to you, will be notified to you by us before any contract between us is concluded. 

12. Privacy Policy

You may not, without prior consent, make any audio or video recordings of any part of the tour commentary.

Glasgow Gander Walking Tours will, under the Data Protection Act, ensure that the privacy of our clients will be maintained at all times. We will never share or sell the information contained in our database to any third parties.

Published: February 2022